It would be really nice to have a separated widget to search solutions.
The scenario where we would use it is the following: our customer use our own control panel, and we are developing an integration to Freshdesk through the API. The opened tickets are shown to the customer inside his control panel.
Additionally, we would add a button to allow the customer to open a new ticket. In there, we want to put some custom text, telling the customer that we love to answer questions, but first he should search the solutions to see if the question has already been answered. Then, if he didn't find any answer, he would proceed to the page where we offer a form to create the ticket.
As you see, in this scenario it isn't practical to have both functions together as t he feedback widget has (that is, creating the ticket and searching for solutions), because it's easier for our customers to send us the ticket, they don't bother to search.
Would it be possible to have a separated search solutions widget?
