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New Idea

Split Group and Agent in Ticket Dashboard

Related products:Freshdesk
  • March 29, 2023
  • 0 replies
  • 9 views

DP87
Apprentice
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We have a simple use case whereby we do not assign Agents to a Group. In that case, we do not want to display Group in the Dashboard, as it is always empty; we only want to display Agent. Currently that is not possible as both columns must be added to or removed from the dashboard as one.