There are many conditions where it would be desirable for a particular action or response to a ticket to trigger a Split Ticket function. This would work splendidly within a Dispatchr and Observer rule.
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Split Ticket as Dispatchr/Observer function
+3There aren't any. I've looked. Use case is exactly as already described...forcing a Reply from a Requester that meets certain criteria to become a new a ticket instead of a response inside an old ticket.
+12Hi Petez,
Although a direct split of the response isn't available, we can still use the Observer + webhook option to create a new ticket when there is a reply made to an existing ticket. I'll drop you an email to understand your use case further.
Cheers!
+3@Aravind; exactly what I had in mind too, but I wanted to understand the full use case before going into details.
+12Thanks, I will be experimenting with it to see if in fact it is a solution. It seems like it will be, but that is still unknown.
+3@Aravind: Thanks. Just trying to help and share my knowledge to the community. :)
+12Sure,Petez. We shall work together to get this working :)
Cheers!
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