- would be nice if the system left a link in the original ticket to direct an agent to the new ticket
- the link would initially be set private but could be edited to public if needed
- the new ticket would also have a private link to the orignal ticket
Closed
Splitting Tickets - Leave a trail
Splitting off a ticket is a "MUST" to stay with the original ticket so there is a complete overview of the details that transpired regarding the ticket. Please address!!!!!
Yes, also, it would be nice if the "split ticket" has the original received date/time from the initial request and not the new split ticket date/time.
+6I would like to update this archived ticket. Splitting tickets should work just like merging where it leaves a note to say where it was split from.
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