A FAQ reads as follows :
"On the Sprout plan, you can send 30 per day. The limitation will be removed once the account is upgraded."
My questions :
1. Does this apply to "Outbound mails" via NEW - NEW email only ?
2. Is there a limit to replies (and cc's and bcc's) to tickets ?
3. Are replies sent to tickets raised from the customer portal taken into account ?
4. What about the notification mails ?
Thanks in advance for your help.
Marc
Hello Marc,
The limitation to send only 30 emails per day applies only to Outbound emails that is sent using the "New email option". There is no restriction as such while replying to your customers on the existing tickets or for tickets created using the "New ticket" option. The same applies to the notification emails and replies sent to tickets raised via the customer portal.
Hope this helps! :)
Cheers!
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