In addition to our support platform (not on Freshdesk yet but migrating soon) we have to monitor Stack Overflow as well. It would be really cool if you could create an add-on that monitored Stack Overflow (by tag - #pubnub in our case) and have tickets created that could be used to manage those posts on SO.
It doesn't need to actually allow bi-direction editing (but that would be super cool) rather a simple way to manage the status of the posts in SO as "working", "pending", "resolved or closed", or "ignore".
There is a product called Mention that does a really nice job of monitoring and managing all sorts of forums, SO included, in this fashion.
I think this would be the killer add-on for Freshdesk providing a huge advantage over the competitors.
