Standard Signature for All Agents/Automations

Hi ​@RobCrossHM , currently, there is an undocumented workaround that might help with this. You can use a Liquid filter in the signature field. For example, I’ve used the placeholder ticket.product_description to insert the necessary part of the signature, including an image.

It’s not an ideal solution as it only works for responses, but it’s better than nothing for now.

I agree that a more streamlined way to manage standard email signatures for all agents would be very helpful! upvote 🙋

Hi ​@Mykola Zhuravel 

That’s a very impressive & creative workaround!

Fresh did email me about the below, which i’ve not yet had chance to test.

Integrating Email Template App with Freshdesk : Freshdesk Support

I hope you’re well, and safe ! 💛💙

Rob

The app that  I shared was useless. I'm hoping that Fresh can create something much better

Good idea, but this would also be good if you can do it via agent group or role and have it forced to ensure uniformity. 

Definitely would love the ability to standardize signatures. One way we have incorporated some standards is to put the standard (non agent specific) signature content in each of the email reply templates, and then audit agent replies for compliance once in awhile. Not the best approach but gets the job done (mostly lol)

My hope is that one day i’ll be able to centrally specify the same signature that we use in outlook, so the branding an any seasonal messages can be displayed, rather than asking all my agents to do it manually and hope they don’t mess it up.

This is a great idea. +1

Besides that I would also like to have different signatures depending on the language of the contact and depending on custom ticket fields.

Or what’s best practice in Freshdesk to make sure your signature is in the correct language and includes the correct website links related to that? We are an online shop with 13 different Store views in 9 different languages.