I would like to hide the chat (Freshchat) on the customer portal, but agents can still see the online users and select one to chat with.
The chat window will come up in the customer portal of the selected user as soon as an agent starts the chat.
I would like to offer the chat only for selected users and not everyone.
Rafael - you can do this by customizing the chat initiation element. I have shared a solution article where it shows ho set up chat which is activated through a link. If you don't want your visitors to initiate chat at all, you can leave the text element empty. Only your agents will be able to initiate chat that way - https://support.freshdesk.com/support/solutions/articles/194052
Let me know if you have any questions!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
