We would like to start a ticket with an email.
We don't want to have RE or FW in the email subject because that's a bit strange for the 'requester'. Who is in fact not always a requester, because we start the ticket.
We now tried:
- create a ticket with the person as requester then sending an email: subject line contains RE
- create a ticket with random person as requester and then sending an email: subject line contains FW
We would like to have an option to not put in a ticket, but under new have the option to add an email, which automatically becomes a ticket as well.
In the email subject the number can we added, but not RE or FW
