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Starting a new topic - Matching Topics not searching Solutions

Related products:Freshdesk
  • December 3, 2014
  • 0 replies
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When you type a new subject into the forums that it searches the forums for similar matches. This is GREAT, but is there a way to also search solutions? This would make that aspect very powerful as it would allow us to build knowledge base / solutions entries that prevent people from adding ideas exchanges.


For example, when starting a new Problem topic with "how do I convert my support problem into freshdesk ticket" on support.freshdesk.com, it would allow me to do so without proposing the fact that there is a Solution already available.