State Filter in Freshdesk

To me this should be the default setting when you view tickets from a company, or at least an option to make it a default view. If a customer calls and you want to quickly peruse all their tickets, you have to switch to a different view with the filter presaved and then change the company. This costs valuable time. It seems much more useful to have that view when you click on tickets, but instead you are show all the tickets open or closed chronologically.

This is very valuable for me as we often have a large ticket backlog, and will want to isolate and focus on those tickets where we can take an action now that we have more information from the customer.