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Status for deprecated items (assets and services)

Related products:Freshservice
  • April 1, 2024
  • 1 reply
  • 33 views

thx1138
Contributor
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Please create a status for things that have been deprecated.  Contracts can expire, but there is not a way to indicate the software has been deprecated or services have been decommissioned.  I would rather mark them as deprecated than delete them.  

1 reply

thx1138
Contributor
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  • Author
  • August 14, 2024

Just to reiterate, when we change software, we can’t disable, deactivate, or decommission a service or software.  Same is true for assets.  If I want to use Freshservice as my system of record for systems and services, then this is a major gap.

Thanks