I would like the ability to LOCK a status so it can not be changed. For example, I have certain status's for organization or tickets. If someone responds to a ticket, it changes it back to OPEN. I would love to see a CHECKBOX next to Status with a Padlock.
Anyone want to see this?
Thanks,
Ron Kramer
Hi Ron
Although a PADLOCK icon would involve some work on this front, but I can suggest using Observer to keep the Ticket locked.
Have a New Status called LOCKED with SLA TIMER OFF. Create an Observer rule with options like, Note is added + Anyone + Ticket Status is LOCKED = Set Status as LOCKED.
So, if a USER replies to the ticket, Observer will add notes to the Ticket and keep it in LOCKED status
Let me know if this helps :)
regards
Vijay
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