For small businesses, it is very important that by clicking on a selected status, the agent does not have to perform additional actions, such as by clicking on the icon that triggers chat service readiness.
In the option to create a new status, the admin should give the option to decide whether the status requires additional actions from the agent or not.
For example, I want to create an available status in which I want to make each channel to be active. I assume myself what numbers of individual interactions can fall into the agent for a given status, eg. 1 call, 2 chats, 3 tickets etc.
