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Status Page - Linked Alerts / Services for downtime

Related products:Freshservice
  • January 28, 2025
  • 1 reply
  • 93 views

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One of the main features of any IT status page is to monitor up/downtime of services automatically (IT SLA’s etc).

We have linked a number of alerts to Services in our FS instance but the only way to update the Status Page is by either;

  • Posting to Status Page via an Incident
  • Promoting an Incident to a Major Incident

 

A Status Page components should be able to be updated via alert linked service’s for historical downtime / uptime.

1 reply

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  • Skilled Expert
  • October 30, 2025

Wholeheartedly agree!  I was shocked that the alerts and impacted services don’t automatically update the status page.  But we have 100% uptime!