Hi,
We are using email notifications for the status page to communicate changes - these email notifications allow us to use a formatted template created originally in Word - which looks uniformed and are colour banded for visibility - app down, working on it, its fixed for example
However if we promote a ticket to the status page and want to add the template in the option from within a ticket the templates can not be used, its just basic text from there.
For this reason, we cant use this option to communicate to the business via the status page from a ticket. From a change and maintenance window its all good using the Freshservice emails. This is a real shame as we would like to be able to do this and have a uniformed look and feel to our tech comms from all areas.
Any plans to update this?
