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New Idea

Status Page - Subscribe to MI / I am affected

Related products:Freshservice
  • November 4, 2025
  • 4 replies
  • 63 views

You should be able to subscribe to just that Major Incident on the Status Page and not the Service itself. You should be able to then advise whether you would like updates any time the Major Incident is updated or just be advised when it has been resolved.

 

There should also be a button to select that I am affected by this major incident as well / be able to create and link a child ticket to the major incident. This would help with reporting as to how many people were affected and also be good customer service.

4 replies

  • Author
  • November 24, 2025

Or even if a child ticket isn’t created, just a record on the MI of how many people have marked themselves as affected so a more accurate report of who was affected can be done. Then this can also be used to send out emails to customers to advise when that MI has been updated with: A. A workaround, B. Resolution Notes, C. Updates, etc. This would be a very useful feature.


Or even if a child ticket isn’t created, just a record on the MI of how many people have marked themselves as affected so a more accurate report of who was affected can be done. Then this can also be used to send out emails to customers to advise when that MI has been updated with: A. A workaround Who Is Harmonia Rosales?, B. Resolution Notes, C. Updates, etc. This would be a very useful feature.

Yes i see


  • Community Debut
  • November 30, 2025

You should be able to subscribe to just that Major Incident on the Status Page and not the Service itself. You should be able to then advise whether you would like updates any time the Major Incident is updated or just be advised when it has been resolved.

 

There should also be a button to select that I am affected by this major incident as well / be able to create and link ppcine premium a child ticket to the major incident. This would help with reporting as to how many people were affected and also be good customer service.

A status page’s “Subscribe to MI / I Am Affected” option gives users a simple way to stay informed during service disruptions. By subscribing, they receive instant notifications whenever there is an outage, maintenance update, or resolution for the monitored incident (MI).


  • Author
  • November 30, 2025

You should be able to subscribe to just that Major Incident on the Status Page and not the Service itself. You should be able to then advise whether you would like updates any time the Major Incident is updated or just be advised when it has been resolved.

 

There should also be a button to select that I am affected by this major incident as well / be able to create and link ppcine premium a child ticket to the major incident. This would help with reporting as to how many people were affected and also be good customer service.

A status page’s “Subscribe to MI / I Am Affected” option gives users a simple way to stay informed during service disruptions. By subscribing, they receive instant notifications whenever there is an outage, maintenance update, or resolution for the monitored incident (MI).



Agreed, so there should be a button that the customer is able to subscribe to JUST that MI or choose to subscribe to the Service itself. But it also makes for better reporting as well if the customer is able to flag that they are being affected. This should either create a child ticket or add to a counter of how many people are affected during that Major Incident.