How to create a subfolder under the main folder
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Sub Folder
I would very much like to be able to create nested folders within solution categories. It would help a lot with regard to organization of articles by subject, etc.
That would indeed be a huge benefit. I am currently transfering our Knowledge Base from a competitor to Freshdesk. With over 500 articles the structure of the Knowledge Base is important. If I can only use 1 folder and no subfolders I end up with a long list of articles in one folder, where I would prefer to divide these under sub folders for usability. With our current Knowledge Base I can create endless subfolders and also link articles to multiple subfolders. Would be good if that could be done with Freshdesk too.
We need the same feature. It's too cumbersome not to have this. This shouldn't be a difficult implementation
Went to revamp our Knowledge base today only to realize this feature is not supported. I do not understand how this is not available and how people are actually using their knowledge bases without being able to have sub-folders?
Yes this would make organisation of the canned responses and therefore our agents' efficiency so much better. Please can we get this.
Sim é bem relativa tem que ter muita prudência ao exito mas releva muito a administração e esse é o ponto inicial certas horas tem que pagar quantias de dinheiro mas custa saber se vai requerer uma boa atitude requerente .
how is this not a feature yet? our team doesn't like using our internal KB because its so difficult to navigate, and you have to hope someone setup proper tagging for your issue to come up in search...
I couldn't see how to create a subfolder in my Freshdesk knowledge base so I searched for "freshdesk knowledge base subfolders" and found this thread.
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+6This is a must for us, we have moved to Multiple Products and a lot of solutions to manage. In the March 2022 Upcoming product updates, it was announced that this kind of feature was coming up. any news on this? Here is an excerpt from this newsletter:
| Flexible hierarchy in Freshdesk Knowledge-base
Scale your knowledge base architecture by creating additional folder levels and organizing your content in a way that works for your audience. With Flexible hierarchy, you can organize articles up to 5 levels and structure them for smoother navigation and better accessibility. |
+1I really hope this is coming soon too, without sub folders our knowledge base will soon become difficult to navigate and we have so much more to add to it.
+6Unfortunately, it looks like this feature will only be available to the Enterprise/Forest plans.
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