Skip to main content
Closed

Subject Line for Dispatcher Rules

Related products:Freshdesk
  • Apr 26, 2013 1:37 PM UTC
  • 5 replies
  • 20 views
Apprentice

 When creating a new rule in the Dispatcher, when sending an email it would be nice if we could customize the subject line as well, just like we do with the other email notifications.

5 replies

Contributor
  • paul_10315
  • Contributor
  • Apr 28, 2013 7:20 PM UTC
The email should also be logged in the ticket! Which is do not seem to do
annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey David,


Thank you for posting on our Forum. 


This is a very valid feature suggestion and I have notified my Project Management team on the same. We will surely try and address this in the future enhancements. 


Keep such ideas coming in.


Thanks,

Annapoorna 

Head of Community
annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey Paul,


Thanks to you too for being active on the forums. 


Only those emails that come in from a user are converted into tickets within Freshdesk. 

The agent/helpdesk cannot initiate a conversation and get it converted into a ticket. This is the reason why emails sent out as part of an automation is not made into a ticket. 


Please keep writing to us.


Thanks,

Annapoorna 

Head of Community
Contributor
Forum|alt.badge.img+1
  • ally
  • Contributor
  • Feb 19, 2017 4:18 AM UTC

4 years ago and not implemented?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


We've implemented this a while back and we somehow missed to update this thread. Sorry about that. 


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement