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Subject Line for Dispatcher Rules

Related products:Freshdesk
  • April 26, 2013
  • 5 replies
  • 14 views
D
Apprentice

 When creating a new rule in the Dispatcher, when sending an email it would be nice if we could customize the subject line as well, just like we do with the other email notifications.

5 replies

P
Contributor
  • paul_10315
  • Contributor
  • April 28, 2013
The email should also be logged in the ticket! Which is do not seem to do
annapoorna.venketaraman
Skilled Expert
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Hey David,


Thank you for posting on our Forum. 


This is a very valid feature suggestion and I have notified my Project Management team on the same. We will surely try and address this in the future enhancements. 


Keep such ideas coming in.


Thanks,

Annapoorna 

Head of Community
annapoorna.venketaraman
Skilled Expert
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Hey Paul,


Thanks to you too for being active on the forums. 


Only those emails that come in from a user are converted into tickets within Freshdesk. 

The agent/helpdesk cannot initiate a conversation and get it converted into a ticket. This is the reason why emails sent out as part of an automation is not made into a ticket. 


Please keep writing to us.


Thanks,

Annapoorna 

Head of Community
A
Contributor
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  • ally
  • Contributor
  • February 19, 2017

4 years ago and not implemented?

aravind.sundararajan
Skilled Expert
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Hello,


We've implemented this a while back and we somehow missed to update this thread. Sorry about that. 


Cheers!

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