Submit a Ticket is confusing

I am using your ticketing system for support through your partner SpryPoint’s SpryMobile system.  I can’t tell you how many times I have hit the “Submit a Ticket” button at the top of the page and thought I had successfully submitted my ticket only to realize later that I had just reset my page and cleared my form.  At the very least you need an “Are you Sure?” question to appear when someone has typed data into the form warning them that they will lose all their data.  Better yet, rename that button “Clear” as soon as someone starts typing data in the form.  I am putting product area as “Freshdesk” but I really don’t know for sure what the product is that SpryPoint is using in their SpryMobile system.  Thanks.