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"Submit Ticket" button for anonymous users

Related products:Freshdesk
  • October 11, 2012
  • 1 reply
  • 43 views
E
Contributor
When the site settings require login to create ticket, then the "Submit Ticket" button is not visible to anonymous users.  In this case, they may not be aware that they must create a username first.  The Submit Ticket button should be shown for ALL users and anonymous users should be brought to a Login or Signup page.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


If the setting is configured to allow only logged in users to create  a ticket, the anonymous user will see this option that would prompt them to login or signup to submit a ticket.



Cheers!

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