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SugarCRM/SuiteCRM Integration Needs Settings!

Related products:Freshdesk
  • October 26, 2017
  • 2 replies
  • 16 views
C
Contributor

See the attached screenshots. We moved from Zendesk to Freshdesk because of the integrations it offered for a competitive price. I added the SugarCRM plugin to our hosted version of SuiteCRM (SugarCRM Community Edition 6.5 based) and we get a wall of Freshdesk tickets that takes minutes to scroll through. The integration defaults to "Showing: ALL TICKETS" and not "Open and Pending". REALLY?

There are no options in the settings of the integration for default toggles, deciding what fields are shown, or anything at all basically. Please add some settings to this integration because it is very difficult to use it like this.


Thanks.

2017-10-268-32-39_29365.png2017-10-268-24-07_29365.png

2 replies

C
Contributor
  • chris.alfaro
  • Author
  • Contributor
  • October 31, 2017

Only one without movement of any type.....I feel left out....


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aravind.sundararajan
Skilled Expert
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@Chris I'm really sorry for leaving this topic in the dark. There have been a lot of posts that I'm trying to cover but I just stumbled upon this now. I'm adding this to our backlog and will communicate if we pick it up in future sprints. I'd definitely need your support to get the community up and running!


Cheers!

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