Suggest solutions when the client writes the subject of the ticket

Thanks for reaching out to us Lisandro. We understand your concern about having the search and ticket form separately but when users type the subject field in the ticket form, Freshdesk will automatically search for articles based on the keywords in the subject and show relevant Knowledge Base articles. 

Thanks,

Sajesh

Awesome! I hadn't notice that, awesome feature, that's what I needed.

Right now, I can see that the search isn't done in real time as the user types, but when the user goes out of Subject input (when the input loose focus). However, I've noticed that if I go back to the subject input and change it, then the search isn't done anymore. Just telling, don't know if that's a bug or the expected behaviour.

Anyway, the widget works perfect and as I needed. Thanks!

That's great, happy to know that the feature works the way you want. Regarding the search, when you change the subject line and move to the next field, the search results should be reloaded based on the new subject line. Can you check again and confirm whether it works. 

Thanks,

Sajesh

Sajesh, I checked and in deed it works like you said, the seach is realoaded when changing the subject line, I only had to press tab or exit the input again. Thank you very much for your time!

Correct, the search will be triggered only when you move from the subject field. However, we are planning some improvements in the widget and we will surely note your inputs. Thanks.