Dear all,
I really love the freshdesk product. There is just a little frustration that keeps on coming back and that is the canned response editor. We have to follow a very precise ‘house style’ of our letters. They include the lettertype, certain formatting and a visual signature. Usually I do create my letters first in word and try to copy them into the freshdesk editor. Although freshdesk tries to ‘keep the formatting’ this is not working great. Blanc lines are added before/below paragraphs or lines. Extra spaces are added before a line of text or the letter type suddenly changes while making minor modifications.
This makes adding (or even adapting) a game of trial and error which is in practice very timeconsuming. I usually takes me hours to get a few simple letters exactly the same as in the word document I prepared.
So my suggestion would be to try to improve the ‘import from Word’ function or to suggest another editor (libreoffice ? wordpad ?) in which we should create our letters first for which the import function would work better.
This is probably not a new request (I did not check the history of all suggestions on this forum), but since these kind of problems persist, I wanted to give the suggestion to increase the priority of this.
Thanks !
Wim
