Supervisor Operators For "Hours Since"

Looks like they have added some additional ones recently (didn't know about it until I was updating some of the language of my notifications). There is now:

• Hours since created
• Hours since pending
• Hours since resolved
• Hours since closed
• Hours since reopened
• Hours since first assigned
• Hours since assigned
• Hours since requester responded
• Hours since agent responded
• Hours since first response due
• Hours since ticket overdue
• Hours since Waiting on Customer
• Hours since Waiting on Third Party

Hello folks! Sorry for responding late. You can now set-up conditions to check for " hours since <custom status>" under Time Triggers in automations :) You'll find more details in this article. 

This feature is available on the Estate plan. If you're on Estate and you don't see the feature in your account, please get in touch with your CSM. They'll help you out.