Supervisor to Manage Agent Group Memebership

I would like to see functionality introduced, at a minimum, that would allow a Supervisor to manage which Agents are included in a given Group. It should not be the role of a system administrator to carry out this function; a Supervisor should be allowed to manage this as they see fit for their team.

How and where this is managed is debateable. It could be managed per agent in the agent profile, similar to how groups are assigned to an agent under the ‘Scope’ section. A section similar in functionality could appear under the ‘Roles’ section if the agent is added to a Supervisor role, be that the default role or a custom Supervisor role. In this section Administrators could add which groups the Supervisor can manage should granularity be required.

Alternatively, or in concert with, tick box options could be added to the Role setup enabling the management of group membership for a role. An option to enable the management of Group Properties could be added also, should an administrator wish to give that level of control to a Supervisor.

Please consider this even at the most basic level of allowing a supervisor to manage Group membership.