We have certain forums that are designed to provide our customers with alerts on critical issues such as Service Health or Announcements, however, customers must opt-in and this means that most customers simply won't take the time to do that. This undercuts the value of the Forum.
I suggest that there be an option in a Forum where any changes to that Forum would generate an announcement to any contact in FD. To help manage this, we'd also need some type of flag on the Contact Record where we can exclude a given contact from auto-following forums.
Another option would be when posting a Topic an Agent can toggle a switch which would allow all contacts to be notified of the Topic's posting. This should be limited to only Agents.
