Hi,
Similar to these requests and even a basic implementation at first like this one and enhancements as I outline below would be great. 3 similar ones below. The ability to modify/reset etc the hours on a monthly basis is pretty key though, as if you have a customer for a 2 year contract you may agree you give 5 hours a month so it needs to auto reset or atleast force you to modify this at the end of the month manually.
The ability to set an amount of hours the customer can have per month (Or quarter) and the time logs feeds into that.
EG: You set company A to have 10 hours of support in a month. Agents log time entries on various tickets and use 5 hours. That company now has 5 hours taken away from the 10. At the end of the month you can either choose to:
- Reset their hours
- Carry over their hours
- Custom modify the new set rate for the next set month (You may agree with the client in a certain billing instance you will give them 5 hours for free next month, or even take away hours)
This would all feed into analytics reporting where you could see hourly usage per customer in a time period.
Thanks
Jerome
