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Support for custom object linked ticket fields in support widget

Related products:Freshdesk
  • March 21, 2025
  • 0 replies
  • 24 views

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It would be great if Freshdesk supported custom object related ticket fields in the support widget too. Currently this kind of field is only supported in agent portal and customer portal.

 

Ticket field related to a custom object
Field is visible in the Submit Ticket form on the portal, but not in the Support Widget