It would be extremely useful if FreshDesk implemented the capability to assign customers to Groups. These would be specific to customers versus the Groups available for an agent. Below are some examples of how we would use Customer Groups:
- All customers who are participating in a particular beta program
- Groups of customers by products they have purchased
- Groups of customers by their role (e.g., System Administrator, Delegated Administrator)
- and so on.
Moreover, it would be also helpful if we could then use those groups under Solutions or Forums to help manage visibility. For example, we may want to spin up a temporary Forum for a beta release and only want those customers in the "Beta Group" to see and have access to the beta forum.
