Please consider supporting the use of @Name type of Mentions in Ticket Notes, so that an agent can be more productive when creating a note. If a Mention is used, the Agent can select from a list of matching names and then once selected, will automatically be added to the CC line.
Closed
Support the use of "@john" type of Mentions in Ticket Notes
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.