It would be really great if there was a way to automatically synchronize the user profile picture with an existing system so that it does not have to be added manually.
One avenue would be if there is a way to pull them from Office 365 since they already exist in there that way when a user has a contact photo in that system, they will also have it in Freshservice.
Also, if they have their photo updated in Office 365, it could also update in Freshservice so that everything stays in sync.
Is there a way to add a photo to a requester profile as an admin, or does the user have to go in and do that?
+5We don't have this feature in our roadmap at the moment, but we've made a note of it, and we'll consider it at the next available opportunity.
Why, after 5 years is this functionality still not possible and still not a part of the roadmap?
Why, after 5 years is this functionality still not possible and still not a part of the roadmap?
Since they closed this and other similar requests for voting, I assume they are not interested in putting in the work to add this functionality. Seems their development focus is now on the additional cost AI features unfortunately.
To automatically synchronize user profile pictures between Office 365 and Freshservice, you can leverage the Microsoft Graph API. This API enables you to fetch user profile pictures from Office 365 and upload them to Freshservice.
Here is a brief overview of the steps involved:
/users/{userId}/photo/$value to retrieve user profile pictures from Office 365.Automating this process can be achieved by scripting these steps in a language of your choice (e.g., Python, JavaScript).
For detailed technical implementation, refer to the Microsoft Graph API documentation and the Freshservice API documentation. If you need further assistance with specific code examples, feel free to ask.
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