Our team manually enter their time per Ticket, Problems and Changes. We would love it, if we had the option to enable form validation, for when the users update their tickets they are forced to enter a time before the update is committed.
The auto timer feature doesn’t work for us and often we are working on multiple tickets/changes at once, so our time is entered as we go along.
Having our teams do it as and when they remember, means we could be under or over charging and it a lot of cases, we end up under charging.
This would create for more accurate billing to our customers.
