System Status Alert & Important Message Banner

Hi,

Although the option isn't available as a plug n play feature, it is still achievable using the portal customisation feature available on the Estate plan and upwards. If you need assistance in setting this up, please write to support(at)freshdesk(com) .

Cheers!

+1 on the original posting -- it would be very handy to have a simple toggle in the Portal customization setting, to enable a custom system message alert or status banner.  How is this achievable on the Estate plan and upwards (i.e., what's the process)?

Hello Aravind. We are displaying alerts about our System's Status on the customer portal for our customers. What we did is we customized the Header and use another application to change what is displayed (red, yellow & green lights images as well as status information). Since we are offering multilingual services, we also had to find ways to display the information depending on the user's language. However, it would be a lot easier if a solution like the one proposed here was native in Freshdesk. I am also curious as to what portal customization you were referring to, that might do the job, and how you would go about it?

@Aravind, thanks for the information. I took a look at Freshping and this is an interesting tool however, in our case, we need to monitor more than just ensuring that our servers can be pinged. We actually execute templates on our servers and ensure the document generation is successful. However, we have other servers that would only need this kind of monitoring. I will let our IT people take a look and see if that could be useful to them.

Best regards

Hello again @Aravind. It is already integrated, we use an iframe to display the information in the Header, sourced from our. Here is the code we use:

To change the status information we use an external application and when required we change the status manually in that application. The code in the Header simply fetches the text and the correct status indicator image (green, yellow or red, depending on the status of our servers) and displays it in an iframe, in the Freshdesk's header. The header also provides a link that takes the user (once logged-in) to an announcement Forum in the Helpdesk that gives more details as to the servers' activities. Here is how it looks to our customers:

Here is a sample of the forum information (filled manually, of course):

Of course, it would be much easier if this was available natively within Freshdesk. It is a quite a tedious task having to login to the external application and manually changing the status as well as entering the details in Freshdesk's forums, and also sending an email to a bcc distribution list to all customers' primary contacts. On top of that, since the Freshdesk forums are not yet multilingual, we need one forum for each language we support (two at the moment, four in the future). Fortunately, our servers seldom fail, most of the warnings are for updates.