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New Idea

Tagging groups in ticket details page

Related products:Freshdesk
  • November 18, 2024
  • 0 replies
  • 28 views

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As of now we have the possibility to tag an agent in a note.
Can a similar functionality added for group too? @mention a whole group, so that a person can simply tag the group in a note, to request help from a support unit in a ticket from the group so one of the agent can pick the ticket.