It would be nice if the collection tags matched up to the tags that are created in tickets and then could easily be selected or added from the "Add a New Solution" screen.
Also, when you are adding tags to a ticket, it is a slight pain to have to keep going back to tags to add or select more tags - it shouldn't take you away from the tags screen.
+12Hello Nikki,
Really sorry for not having responded to this thread for a very very long time. I'm sure you would have figured out the answer but I just wanted to write in here.
Tags that are added to tickets/solutions/contacts can now be managed under Admin -> Tags section. The centralised approach of tag management enables you to re-use tags across modules.
Cheers!
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