Another leading helpdesk solution offers the ability to resolve, close, spam, etc tickets by including a special keyword anywhere in the body of your response, such as: #resolved
This would be an awesome addition to help prevent us from having to jump into the web interface just to close a ticket.
This could also be made possible if we were able to have a dispatch’r rule that said “If comment content contains XXXX” and we could set up our own commands and rules. That might be a quicker fix and you wouldn’t have to bake in the extra functionality to the core product.
+12Hi,
Closing this thread with the link to the article about the feature - This would be useful for new users who might have the same requirement .
Cheers!
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