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Take it ticket option

Related products:Freshdesk
  • January 5, 2015
  • 1 reply
  • 10 views
C
Apprentice

Is there is a option like a fresh plug that we can add in the top row of buttons for a agent to click on to automatically assign themselves the ticket instead of changing the Agent name and then updating it ?

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The agents can use the Pickup button on the ticket list page to assign tickets to themselves. Also, on the ticket page, the keyboard shortcut '@' can be used to self-assign a ticket.


Cheers!

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