Take the user to the interface where they can see the ticket

Today, when a user accesses a ticket from the end user portal, if they are an agent and they have access it takes them to the agent portal and opens the ticket. The system should do this the other direction as well, particularly now with many more departments joining the ESM platform, we are constantly running into users who get the “you can’t see this ticket, you must use the end user portal” if the user has access via the end user portal, the system should just automatically open the ticket there. If they don’t have access at all, perhaps there is a method that could be added to “request” access from the ticket owner (now that tickets can be shared)