The ability to add tasks for Service Items to record certain information. ATM each task is the same and any field is in all tasks. It would be nice if you could add a task to a Service Item and record certain information in it to be completed by those teams.
e.g. if the task was forwarded to Service Centre when they were creating an account and they need to add in the person’s email address they created and their loginID when they create the account, you should be able to add just these fields to the task associated to that Service Item so they can be recorded for auditing purposes and are able to be searched on for auditing purposes.
