Skip to main content
New Idea

Task Management for Solutions - Assign articles to agents to update

  • December 7, 2022
  • 1 reply
  • 27 views

mandeej05
Apprentice
Forum|alt.badge.img

I would really like to have the ability to assign a solution article as a task to an agent. Currently it’s a really manual process to ensure that we are keeping support articles up to date. The ability to quickly sort via last modified date and assign a task to an agent, all within Freshdesk, would make this a much more seamless process. 

1 reply

mbackwater42
Top Contributor ⭐
Forum|alt.badge.img+8
  • Top Contributor ⭐
  • September 30, 2024

Sorely needed in our department!