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Task Templates for Changes/Releases

Related products:Freshservice
  • Oct 21, 2014 7:43 PM UTC
  • 1 reply
  • 26 views

It would be fantastic to have the ability to create a templated task list that can be added to a change or release.


We find that some of our changes/releases are very routine. It would save a lot of time when preparing the changes/releases to be able to pull from a templated list of tasks, similar to how agents can drop in a canned response or solution article for tickets.

1 reply

  • Author
  • Apprentice
  • Nov 21, 2014 7:38 PM UTC

I've noticed the task template is built into the scenario automations. This request could also be fulfilled by enabling scenario automations "add a task" problems/changes/releases