While there is an option to set the Workspace drop down to Ticket’s Workspace and then set the Group as Ticket’s Group. This is not available in the Task Automator. This makes it more difficult to assign a task to various groups depending on the previous process e.g. we have a custom object that has each location assigned a Technical Support Group and Radio & Electronics Group to is. Therefore, we have a lookup and action to assign it to the relevant Tech Support or RES team based on the customer’s location, then if we create a task in the Ticket Automator after this, we can have it set to Ticket Groups and it will also assign the task based on the Tech Support team it assigned the ticket to. This is not possible to do in the Task Automator. You can only assign the Task to a specific group. Which is not useful in the above situation.
Can Ticket’s Group also be available in the Task Automator so that we do not have to try and create yet another workaround to get the task to go to where it needs to go.
