+9More griping:
why are Tasks only visible in a separate list? It would be useful to have tickets and tasks in the same screen, and SORTABLE by Agent, ticket #, Category, etc…..
In the existing tasks list, there is no method to sort the tickets displayed. It would be great to have some indexing, by ticket number, agent assigned, etc.
Currently onboarding with Freshservice, we came up with the same idea, and don’t plan on using tasks for this very reason. Having to look in two different places for work items is a poor process. As a work around for now we are just going to parent tickets together for subdivided work. However I would VASTLY prefer to leverage tasks IF they can be viewed in list form in one place.
Unfortunately this is still an issue two years later.
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