TeamViewer Integration

Let me know how it goes. The Freshplug has now been approved, so please keep all future discussion about it on this thread: https://support.freshdesk.com/support/discussions/topics/295406

Hi Michael ,

It seems like it is not loading up...

Does anyone else have this problem?

Konrad, would you be able to open the dev tools (on Chrome it's F12) and get a screenshot of the console tab?

I only designed this to work on the latest browsers. Which browser and version are you using?

I switched to Chrome mainly because the Freshfone didnt work in Safari.  But seems fine in Chrome

Now if only Freshdesk would get a move on with the customer custom fields i would be quite happy

Kevin, were you using Safari on Windows? That is unsupported now and hasn't been updated for a while. The FreshPlug should work on Safari for Mac but I don't have a Mac to test it on. I agree custom client fields would be useful. What I think is more important right now though is multiple email, phone fields etc which would be a step towards merging customers.

Edit: sorry, I see you were talking about Freshfone, not TeamViewer.

No i use Safari on the mac,  i will test the teamviewer plug though in safari if you want 

Thanks, that would be helpful. If it doesn't work, could you give me a screenshot of the dev tools console like I asked Konrad?

Works ok in safari on Mac (admittedly latest version and OSX 10.9.2)

Cool. It works on latest Chrome/IE/FF/Opera on Windows, so it will be interesting to find the problem is that Konrad's having.

Hello Michael, 

Here is the screenshot

Same thing is happening on IE9 and Chrome Version 33.0.1750.154 

I hope this will help :)

Hii Konrad

That doesn't show any errors relating to the FreshPlug. Could you see if you can access the following URLs in your browser?

http://freshplugs.orangehost.co.nz/teamviewer/teamviewer.js

https://freshplugs.orangehost.co.nz/teamviewer/teamviewer.js

 I don't think IE9 would work, but Chrome 33 should.

Other things to consider:

• Is your Freshdesk instance using HTTPS (it should still work, it does for me)?
  
• Have you entered your TeamViewer token correctly including keeping the quotation marks around it? Are they the same quotation marks that were there originally, not fancy ones?
• Have you created the key with the correct permissions according to the readme?
• Are you sure you have created a script token (accessed via profile button) not an app token (accessed at bottom of screen)? 

The following URLs works fine. Freshdesk is using HTTPS.

I have gone through creating new script token - created this with correct permissions - all according to the instructions.

Could firewall rules have any impact on this? Hmm other integrations work fine so really not sure about this.  

Sorry, I think it was a bug on my side, caused by having no existing sessions. Try refreshing the page, it should work now. If it doesn't, I'll get you to try a debug file that will output information to the console.

Hi Michael

i have upgraded to v10 and am trying to get this to work

it seems to get to connecting but never gets any further

ie i can create a session no problems the client downloads the quick support exe and everything looks good,  except the remote support screen never connects

Kevin

Hi Kevin

I'm a bit busy right now so I'll have a look at it in a day or two. I did update it last week after Freshdesk contacted me to add some code, but I tested it and didn't notice any problems.

Michael

Michael

I tried it on another computer (to control) and it worked fine

the problem i think is using on a server 2012.  and it appears more a Teamviewer thing than a freshdesk plugin thing

i will report this to teamviewer nonetheless.  I am finding Teamviewer a bit buggy in v10 i must admit,  i think they rushed it out,  and are now fixing up the stuff ups

Kevin

Michael

I had a thought, the "instructions"  that get pasted into the ticket are they customisable at all?  i wouldnt mind adding more text to help the great unwashed install the app as i am sure a lot will struggle (they always do now anyway)

Kevin

Sorry, I missed that last comment. I don't have any plans to make it editable at this point. If you want to change it you can serve the https://freshplugs.orangehost.co.nz/teamviewer/teamviewer.js file yourself and edit below the line 

SessionInstructions: new Template(

Michael 

This topic already is enough time open. There is already some provision for a Native Integration?