Theres nowhere to leave feedback for Freshdesk users so Ill add it. At first it seemed ok but then it constantly asks the agent to re-authorize and the link provided to the customer in their ticket sometimes shows to download the full and quick support version and sometimes just the quick support version. I found it so annoying I finally turned it off and had my agents go back to just sending the login info by email or giving it over the phone. When a plugin adds more work its hardly useful....
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TeamViewer V2 plugin
Hi Steve,
Apologies for the late response.
We hear you. This is a third party build app that is integrate-able with Freshdesk. You can contact Artissol regarding the better working of the app.
Do let us know if there is anything we need look into further at support@freshdesk.com.
Cheers.
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