Hi team,
When an agent replies to a ticket from the backoffice portal, it comes with a template where we can provide many information, including a nice email signature.
Using the servicebot “Answer” button, nothing but the plain text entered by the agent will be sent to the requester.
The servicebot should definetily comes with an editable template where {{agent_answer}} (you get the idea) will designate the text entered through the bot, providing homogeneous and valuable answer to the requester.
Regards,
Jérôme
