Hello,
Unsure if this has been raised before, I know we can create ticket templates for agents but i think this would be beneficial for requesters as this would allow Service Desks to format the ticket on what details we need based on the issue.
Hello,
Unsure if this has been raised before, I know we can create ticket templates for agents but i think this would be beneficial for requesters as this would allow Service Desks to format the ticket on what details we need based on the issue.
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