It would be excellent if there were an option to temporarily disable all agent's email notifications without disabling the whole agent account. This makes sense in a situation where an agent leaves for a vacation. It's not good idea to full the inbox with notifications when, especially when returing from the vacation, the agent can check out all the messages from the web UI.
Ville
Closed
Temporarily disable agent's email notifications
Another Use Case would be, in our situation.
we have 5 agents that can do support, however I only want 2 of those to be notified within that group on a new ticket assigned to the group the other 3 are implementation consultants that occassionaly do support.
in a different group (eg implementations) however, 2 of those 3 consultant should always receive notifications on new ticket in that group.
so basically on a per group basis I would like to define which users get notified in which instance.
we have 5 agents that can do support, however I only want 2 of those to be notified within that group on a new ticket assigned to the group the other 3 are implementation consultants that occassionaly do support.
in a different group (eg implementations) however, 2 of those 3 consultant should always receive notifications on new ticket in that group.
so basically on a per group basis I would like to define which users get notified in which instance.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.