It would be excellent if there were an option to temporarily disable all agent's email notifications without disabling the whole agent account. This makes sense in a situation where an agent leaves for a vacation. It's not good idea to full the inbox with notifications when, especially when returing from the vacation, the agent can check out all the messages from the web UI.
Ville
Closed for Voting
Temporarily disable agent's email notifications
Another Use Case would be, in our situation.
we have 5 agents that can do support, however I only want 2 of those to be notified within that group on a new ticket assigned to the group the other 3 are implementation consultants that occassionaly do support.
in a different group (eg implementations) however, 2 of those 3 consultant should always receive notifications on new ticket in that group.
so basically on a per group basis I would like to define which users get notified in which instance.
we have 5 agents that can do support, however I only want 2 of those to be notified within that group on a new ticket assigned to the group the other 3 are implementation consultants that occassionaly do support.
in a different group (eg implementations) however, 2 of those 3 consultant should always receive notifications on new ticket in that group.
so basically on a per group basis I would like to define which users get notified in which instance.
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