Fresh allows you to send a custom approval request email for specific workflows. However, not all placeholders work in this case. According to the support portal, only the following are supported:
-Ticket fields (e.g., Subject, Priority)
-Requester information
-Associated asset details
I spoke with Technical Support and was informed that this is the intended behavior. In addition to the placeholders listed in the documentation, Reader placeholders associated with a Custom Object will also work, but only if their value is a user lookup.
In my case, I needed information from a Custom Object that is stored as plain text.
I assume other users could also benefit from this enhancement, as it seems odd that all placeholders can be selected for the email body when some of them are known not to work.
